FAQ

  • Where will the assessment be carried out?

    Unless otherwise agreed, Sarah will visit you at home to deliver treatment. She will bring all of the equipment she will need with her.

  • What should I wear for the appointment?

    Wear clothes which are flexible and comfortable. It is helpful if the area to be treated is visible, therefore shorts are recommended for lower back and lower limb conditions, and a vest top for females with neck, shoulder and upper back complaints.

  • What happens during a physiotherapy initial appointment?

    The primary objective of the initial assessment is for Sarah to obtain a detailed understanding of the nature of your present complaint. You will be asked lots of questions about your problem, e.g. how and when did it start? Have you had any previous investigations or treatment? Sarah will want to learn about YOU and what impact your condition is having on your work, hobbies and other commitments. Sarah will also enquire about your general health and any medications you may presently be taking.

    The second half of the session will consist of a clinical examination. Sarah will look at things such as how your joints move and how strong your muscles are to try and understand what might be causing your symptoms.

    Sarah will then provide you with a clear explanation of her findings, and what the recommended treatment plan will consist of.

    Unless the initial assessment is particularly lengthy and complex, Sarah will always endeavour to include some treatment within the first session.

  • What happens during a physiotherapy follow up appointment?

    Following a brief discussion about your progress since the previous session, Sarah will re-examine some of the previously highlighted problem areas. The follow up sessions will focus on treatment. Click HERE to see what that might involve.

  • How often will I need to have treatment?

    This will vary from person to person and will depend upon many factors such as the nature of your condition. Some people will require just a one off session for basic advice, whereas others may require regular treatment. Regular treatment sessions may vary from as infrequent as once a month, right through to 2-3 times per week.

  • How long does each session last?

    Initial assessments will last 60 minutes.

    Follow up sessions will be 45-60 minutes.

    Time taken will depend upon complexity, number of areas treated and which combination of treatments are appropriate.

  • How much does each session cost?

    Within a 5 mile radius of S10, prices are as follows;

    • Initial assessment: £50
    • Follow up: £40
    • Booklet of x5 follow up appointments £175 (£35/session)

     

    Within an 8 mile radius of S10, prices are as follows;

    • Initial assessment: £60
    • Follow up: £50
    • Booklet of x5 follow up appointments £225 (£45/session)

    Locations greater than an 8 mile radius may be considered but prices will vary according to travel time. Please make contact to enquire.

    If longer follow up appointments are required, an additional charge will be incurred.

  • What payment methods are accepted?

    Payment may be made by cash, online bank transfer or cheque. Payment will be taken at the end of each treatment session. Westfield members may be able to claim for part of the cost of their appointments.

  • Can the cost be covered by my health insurance (e.g. Westfield, BUPA, Nuffield etc)?

    At present, only Westfield members are able to claim part of their appointment costs back. This may change in the future to include the other main providers.

  • How do I reschedule or cancel my appointment?

    Please make contact via telephone or email with as much notice as possible so that your appointment slot may be reallocated. Cancellation with less than 24 hours may incur a charge.